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Schindler Delivers 99.8% Uptime Through Digital Services for Elevators and Escalators
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| 9 Mar 2025 |
Schindler, a global leader in elevators, escalators, and moving walkways, offers its customers tangible benefits thanks to digital services. They enable smoother vertical journeys worldwide, leveraging data-driven insights and predictive maintenance to enhance passenger experience and improve the way people move in in buildings.
"As more and more elevators and escalators get installed, their maintenance must evolve beyond a purely mechanical activity," said Boris Tomic, Head of Global Existing Installations, Schindler. "By expanding our digital services, we give peace of mind to building owners and facility management – they can rely on us to detect deviations in equipment behaviour before they become critical failures and disrupt normal performance. This enables smoother, stress-free vertical transportation for the billions of passengers who use our elevators and escalators every day."
Global network, seamless operation
Schindler's global scale and robust technology framework provides a significant advantage to building owners, managers, and end users. With Technical Operation Centers in 30 strategic locations, Schindler offers 24/7 service coverage with constant equipment monitoring. This way many issues can be resolved remotely, and if physical presence is still required, service technicians come prepared, having all the information they need about the specifics of the problem.
Thanks to advanced sensor technologies and equipment analytic capabilities, Schindler technicians find out about elevator issues before they escalate. Building owners will have elevators serviced and fixed, keeping inconvenience for buildings and guests to minimum.
“One recent case illustrates the power of our digital services,” said Boris Tomic. “A signal flagged a stoppage in a residential high-rise — before the facility management even knew there was a problem. A Schindler technician was dispatched overnight, arriving at 4 AM. He was the one to notify the building manager about the issue, not the other way around. The technician quickly fixed the issue, preventing a major disruption for residents who would have woken up to a broken elevator on a busy weekday morning."
Connected elevators boast a 99,8%* uptime rate – game changing statistics for owners and passengers alike. A connected elevator is back in operation 34% faster – some issues can even be resolved instantly with remote equipment recovery. And the best part is that the customer doesn’t have to take any action at all.
Key benefits the Schindler digital services
- Constant monitoring: Constant equipment monitoring shifts the burden of maintenance from customers to Schindler, minimizing downtime and ensuring optimal performance
- Facts at your fingertips: A centralised dashboard provides a unified view of contracts, reports, and real-time elevator data, giving building owners and managers all the data they need when it comes to their equipment
- Improved tenant relations: Proactive maintenance and direct communication with tenants improves operations and fosters positive experience
- Increased productivity for customer: No action is required from the customer’s side in case of a problem, leaving more time and resources to focus on important tasks. Schindler takes over the entire process of issue resolution, while keeping the customer updated at every step of the way.
“Schindler digital services let us solve elevator issues before they cause disruptions. Connectivity is leveraging our technological know-how to ensure the most smooth and seamless elevator experiences,” said Boris Tomic.
*) This is the global average, including planned events (such as inspections).
#Schindler @SchindlerNA
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